Don't you just LOVE working with engineers sometimes? I work in a technology based industry. In this field, there are times when technical issues arise. That isn't unusual but when you have a product that interfaces with your own product and it has been working without issues for a period of time, would it not raise an eyebrow when all of a sudden it stopped working?
There is a wireless phone jack system that we use. It has a quote proven" past history of working with our equipment. Over the past few months, we have had issues with it working intermittently. This past week in front of regional executives, I intentionally tried some troubleshooting steps. None of which worked. So today I called engineering to plead my case.
With them it is no wonder I get questions form out of nowhere. I'm glad I have a few troubleshooting skills as I answered most of his questions to satisfaction. Here is my issue. If I'm telling you there is a problem and this is how the problem lays out, should you not at least give it merit? I may be wrong but I just felt the conversation was played down and will end up being ignored. I have had the complaint from my techs for some time now but I seem to be the only one trying to excilate the issue. There are days I sure wish engineering were in the same building /city as me. Then I can show them directly.
Or maybe you could be closer to boot them?? lol
ReplyDeleteI agree... One big difference is when I hear of a problem, I attempt to duplicate the issue. Once it has been duplicated and I can't fix it, I push the issue up. Big Hint Engineering... Take the same approach. Quit asking so many damn questions and find a solution to the problem!
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